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Terms and Conditions

Returns

All items in our store except custom order and sale items may be returned for a full refund* within five (5) days of the date of purchase provided you have your receipt and it is in the same condition as when it was purchased. Items returned within six (6) to thirty (30) days of purchase date returned with the original purchase receipt and in the same condition will receive store credit. Sorry we cannot accept returns on items 31 days or more past the purchase date.

Returns that were purchased with a credit card will be refunded back to the same credit card. Please be aware that some credits may take up to two billing cycles to show up on your credit card statement.

Returns that were purchased with a credit card will be refunded back to the same credit card. Please be aware that some credits may take up to two billing cycles to show up on your credit card statement.

Custom orders are ordered specifically for the customer. They should be considered as such and are not refundable once the order has been placed.

Sale items are not eligible for return or exchange.

Sales Tax

All items purchased from our Travis Street store in Dallas are subject to sales tax. Any delivery charges are also subject to a handling and shipping fee, which is also subject to sales tax.

If you are an established trade account with Lily Lane Home with a valid resale tax certificate that has been approved by Lily Lane Home, then you will not be charged sales tax unless the item being purchased is not for resale.

Orders not physically made in our Dallas store and shipped to locations outside Dallas and inside Texas will be subject to the sales tax for the location the order is shipped. For similar orders shipped out of the state of Texas, the customer will be required to report their own use tax to their local taxing authority and also be responsible for making the additional use tax payment to the proper taxing authority. 


Policy Change

We reserve the right to make changes to this policy. Any changes to this policy will be posted on the website.

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